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Web Site Support & Maintenance
Now you can choose a Website Maintenance Plan that matches your business' needs and budget while getting full coverage for your web site and search engine strategies at the same time!
Five Sparrows offers two levels of customer aftercare support, giving you the flexibility to select the exact level of services that you need at a price that works with your small business budget. As part of the search engine friendly web development process, you need to keep your web site maintained and updated to attract both visitors and the search engine spiders that will visit your site.
Three Levels of Support
Five Sparrows offers three different options of support services to clients: Standard Support & Maintenance, WebPLUS plans, and WebCare plans.
- Standard Support & Maintenance: Available annually, semi-annually, or quarterly. Here's how it works.
- WebPLUS Maintenance: WebPlus maintenance plans are billed monthly and give you the same comprehensive web site maintenance as our other plans, PLUS the flexibility to incorporate search engine optimization services each month. Here's how it works.
- WebCare Maintenance: Includes your choice of web maintenance or search engine position reports once per quarter. Here's how it works.
All of our website maintenance plans include unlimited email and phone support which includes coverage of issues that may occur with your web hosting/server account, such as bandwidth or disk space exceeded, problems resulting from server security upgrades (from the hosting company), email issues, web site down or unavailable, unexpected error messages, etc.
Standard Support & Maintenance Plans
Protect Your Web Investment and Save Money on Updates with Standard Support & Maintenance Plans
Maintaining your web site on a regular basis not only provides your visitors with the most current information about your business, it also encourages repeat visits, increases overall web traffic, improves your search engine rankings, and ultimately protects and leverages your web site investment.
Support & maintenance plans also help you save money, since the services are covered at rates that are substantially lower than the standard As-Needed support rates charged if you are not covered under a plan. All standard plans also include unlimited technical support via email or phone, which helps ensure that your web site keeps running smoothly and working properly for your business 24/7/365.
Standard web support & maintenance plans include up to six web page updates that you can use anytime, and plans can be purchased quarterly, semi-annually, or annually. Updates can be requested whenever you need them by using the automated Online Customer Support system on our web site, where requests are assigned a support ticket ID number so you can easily track progress or follow up with questions, if necessary.
All Plans Include:
- Up to six web page updates per plan duration - includes changes and additions to page content, images, photos & graphics, adding links, etc.
- Unlimited tech support via email or phone.
- Independent test environment - a private area on our demo server where updates are made to your site before the changes go "live," if necessary. This way, your visitors never see unapproved changes or "under construction" pages while work is in progress.
- Online customer support system - requests are directly logged into our support system and assigned to the appropriate staff member for action.
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- Online maintenance reports - detailed reports to show your plan usage and history of changes, as well as a summary of the work performed on the site.
- Disk and bandwidth management - notification if your account is approaching limits for disk space, bandwidth limits, or both. This can prevent an interruption of service or account overage fees from being assessed by the hosting provider.
Download the data sheet >>
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Contact us to get started with a standard support & maintenance plan today!
WebPLUS Maintenance
Now you can get the web site and search engine services you need each month in one convenient, affordable WebPLUS Maintenance plan.
WebPLUS Maintenance is a versatile support & maintenance option that brings you the same comprehensive web site maintenance services you've come to rely on, PLUS the flexibility to incorporate search engine optimization services each month.
With a WebPLUS plan, you can select which services you want performed during a given month, or you can automate the process by letting Five Sparrows select the appropriate services for you each month. All WebPLUS plans are billed monthly, and include unlimited email and phone support.
Choose from any of these services each month:
WEB SITE UPDATES
- Update your web site (up to 6 updates)
- Add a new page to your web site
- Add photos to your site/photo gallery
SEARCH ENGINE OPTIMIZATION
- SEO Getting Started Package (keyword research plus position baseline report)
- SEO Monitoring/Reporting to track your progress in the search engines
- SEO Updates/Adjustments (meta data plus page content optimizations for 1 page)
- Keyword Validation/Re-Check (real-time keyword evaluation for existing keywords
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BUILDING INBOUND LINKS
- Send a press release (content optimization plus web-outlet distribution)
- Directory Submission Service (up to 4 web-based directories)
- Competitive Web Analysis Reports (analysis for your site and for your top competitor)
AUTOMATED SERVICES
- Based on your specific needs, Five Sparrows can choose the right services for you each month so everything is taken care of for you automatically!
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You choose the level of service you need each month (1 service, 2 services, etc.). Pricing is based on the number of services selected, and is billed monthly.
View the Data Sheet >>
Read the Press Release >>
Contact
us for pricing and information about our
support & maintenance plans.
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